Returns & Exchanges
We truly hope that you are pleased with your new LEDGlow Lighting product! If you are not satisfied with your purchase, we will be happy to exchange or refund any uninstalled products within 30 days of delivery! Please call us toll free at 1-877-LED-GLOW and one of our Customer Service Specialists will be happy to prepare your return or exchange, and provide you with an RMA number. Once you receive your RMA number you can send your insured package back to us, to:
When we receive your package, one of our skilled return specialists will check in your package within 48 hours. You will receive an email or phone call letting you know the status of your return or exchange.
Some policies to keep in mind:
- All sales are final after 30 days from the delivery date.
- RMA numbers must be issued for every return or exchange, and need to be done so before 30 days past delivery.
- If you are returning a holiday gift, you must contact LEDGlow before January 31st. Holiday gift returns are only eligible for website and phone orders placed from November 1st through December 25th. All holiday sales are final on February 1st.
- All items must be brand new and uninstalled with all original packaging and accessories.
- Missing accessories or items that need to be repacked for resale may incur a 10% restocking fee.
- You are responsible for the cost of shipping the item back to us. Please make sure you insure your package, as we are unable to refund or replace merchandise that is returned damaged, or even lost!
- When exchanging an item for one of greater cost, you are responsible to pay any product price differences before the new product can be shipped out.
- LEDGlow will cover the shipping of the new product to the customer if the value is over $50.00, otherwise there will be a $4.99 shipping charge that the customer is responsible for.
- Refunds for items or difference in exchanges will be issued in the form of your original payment and can take 7 to 10 days to credit into your account.
For a full list of our store policies please click here!